Help & Support
Send us a message and we’ll get back to you, usually the same day. You can also email [email protected] directly.
Contact support
Delete your account
You can request deletion of your EpoxySuite account and its data at any time. Send the request from the email address on the account so we can verify it’s you.
We action deletion requests within 30 days. Some records are retained where law requires it — the Privacy Policy sets out exactly what and why.
Frequently asked questions
I can’t sign in. What should I do?
Confirm you’re using the email connected to your account, then try the password reset option. If you still can’t get in, send us a message above and pick Technical.
How do I report a bug?
Use the form above with Bug report selected. Open the device details section and include your device model and app version — it usually saves a round trip.
How can I manage or cancel my subscription?
On iPhone, open Settings, tap your name, choose Subscriptions, then select EpoxySuite. Subscriptions are billed by Apple, so cancellation is handled there rather than in the app. If you were charged in error, message us with Billing selected.
How do I request account deletion?
Use the account deletion form above, from your account email.
Does EpoxySuite work without a signal?
Yes. Calculations, photos, notes and readings are written to the device first and sync automatically when a connection returns — so a basement with no bars is fine.
Is there an Android version?
Not yet. It’s in the codebase and the Play Store build is next in the queue. Message us and we’ll send the link the day it lands.
Where can I read the privacy policy?
Right here. It covers what we collect, how long we keep it and how to get it deleted.